Slide is committed to creating a safe and sound operating environment for all stakeholders. We take security very seriously. We encourage you to read this security statement, as well as the relevant sections on security from our User Agreement and Privacy Policy to understand further the ways in which we're protecting you.


How Slide secures your payment

Payments into the Slide network are facilitated using Bank Card (Credit or Cheque) or EFTSecure technology requiring user authentication. Where EFTSecure is used it uses the same security protocols as internet banking, requiring both a username and password, and in certain cases one-time-passwords to make a payment.

  • EFTsecure guarantees the highest levels of security when paying online
  • EFTsecure has a Comodo SSL encryption certificate which gives our payment processing service an extremely high level of security
  • This ensures that all messages travelling between Slide and EFTsecure are encrypted
  • Your online banking login details are NOT stored by EFTsecure or Slide
  • EFTsecure is a Level 1 PCI-DSS v3.2 compliant solutions and independently audited.


How Slide protects your financial information

Slide uses data encryption to protect you and guard against unauthorized transactions and access to your personal or financial information. If you suspect that there has been unauthorized activity on your account, please contact us immediately at support@getslideapp.com.

We're here to help.


Encryption & storage

Your financial information is encrypted, stored and protected on secure servers. 


Account protection

If you’ve lost your phone or suspect that it is being used in an unauthorized way, please contact us immediately at support@getslideapp.com. Once access is revoked from a device, you’ll be logged out of any active Slide sessions you have on it.

We give you the option to receive notifications every time there is a transaction or a new device has been logged into your Slide account. 


Keep yourself safe

Slide is designed for payments between friends and people who trust each other. Avoid payments to people you don't trust, especially if it involves a sale for goods and services. These payments are potentially high risk, and you could lose your money without getting what you paid for.

Slide does not offer buyer or seller protection.

Security support

We’re here to help. If you have any questions or concerns about security, please contact us at support@getslideapp.com.

Slide's dedicated team of support engineers is committed to providing you with the best experience possible. We do our best to respond to any customer service or technical support issues quickly, efficiently, and with care.